Arik Air, West and Central Africa’s largest carrier, seeks the
services of experienced and competent candidates to fill the following existing
vacant position:
Job Title: Support Administrator
Location: Nigeria
Job Title: Support Administrator
Location: Nigeria
Responsibilities
Install, configure, and support local Area Network (LAN), wide area network (WAN) for outstations.
Monitor Systems to ensure their network availability to all users and perform necessary maintenance to support optimal availability
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Handles all IT support issues
Requirements
Sciences/ Engineering degree
5 years working experience
Service Level Agreement management, experienced staff manager
ITIL Certificate
Aviation IT support experience (a plus)
Interested and qualified candidates should send their CVs and applications to: aviationadmin@arikair.com the subject of the email should be "Support Administrator"
Job Title: Supervisor - Loyalty Operations
Location: Nigeria
Responsibilities
Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team.
Prepare ‘Service Proposal Documents’ and review
Change Requests for programme developments and enhancements.
Develop and map operational process updates and enhancements for programme operation.
Assist Marketing & Communications in overseeing successful delivery of programme materials from an operations perspective. (e.g. sot-up of collateral, liaison with lT on SMS and Email delivery, etc.)
Assist Partnership Manager with the operational set-up for new partners (i.e. stock processes, system interface liaison with IT, redemption process development, etc.)
Requirements
3 to 5 years of experience in similar job role while a University Degree would be of advantage
Excellent communication, analytical and negotiation skills
A self-starter that can take a project from concept to delivery
Good communication skills with an ability to meet with programme partners and managers at all levels
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Officer, Billing & Reconciliation
Location: Nigeria
Responsibilities
Issue FFP billing adjustments, track, process and complete third-party invoices and ensures successful monthly close cycle
Mail and validate refund checks for partners
Contact customers in relation to their payment inquiries
Follow up on any declined credit card
Establish controls and ensures the quality and integrity of the client billing process
Overall management of the firm’s billing function arid personnel
Requirements
A university degree or equivalent certification
3 to 5 years of experience in similar job role
Knowledge of systems used in the Reservation Department
Must have strong understanding of software systems applicable to the billing function
Must have excellent analytical, organizational, interpersonal and presentation skills
Proficient in the use of Microsoft Word and Excel
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Officer, Partnerships
Location: Nigeria
Responsibilities
Work closely with Manager-Partnerships to develop and implement business strategies and marketing plans to promote FFP partners (Airline and Non airline, Lifestyle and Financials ) to:
Introduce revenue streams and increase
Help reduce mileage liability by introducing promotions and various ventures.
Build loyalty and base increase by strategic partnerships.
The Officer will ensure that the partnerships are set up as per agreed timelines including contractual sign offs and operational setup
Requirements
Experience in Loyalty Marketing and/or Partnership Management with a multinational customer and partner base Excellent communication, analytical and negotiation skills
Product development experience gained in leisure industry is an advantage
Experience in account or project management with a strong attention to detail
Ability to work closely with allied functions such as Systems, Marketing, Operations and external functions such as Contracts/Legal
Applicants are required to hold a Marketing Management degree or equivalent, with a minimum of 3 years of airline Partnership Management or Loyalty Marketing.
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Officer, Member Services
Location: Nigeria
Responsibilities
Ensuring efficient operation of member services centre
Ensuring enhancing member awareness by handling accurate information relating to the programme
Ensuring seamless member experience by handling of member queries & grievances
Efficient handling of members who have not received member pack
Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports.
Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station
Requirements
3 to 5 years experience in similar job role while a University Degree would be of advantage.
Knowledge of principles, practices and techniques of operations.
Positive Attitude, Excellent communication in oral/written English,
Must be computer literate, preferably with prior experience of the implementation of customer loyalty programmes.
Knowledge of systems used in the Reservation Department would be an advantage
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
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Job Title: Manager, Partnerships & Alliances
Location: Nigeria
Responsibilities
Compile and manage partnership strategy plan
Partner Audit/preliminaries
Assessment of potential partners upon the basis of win win and best fit with the airlines objectives.
Source new major partnerships, at least 4 PA
Responsible for revenue targets by partner.
Responsible for the membership benefits, functional and revenue growth of international partnership marketing for the programme Implementing marketing plans with existing partners for cross marketing opportunities
Ongoing Partner Evaluation
Provide regular evaluation of the commercial benefit that is derived from the programme’s partner marketing partnerships
Prepare and implement and undertake partner evaluation guidelines
Creation and implementation of reward only partnerships
Requirements
Partnership experience gained in a service industry such as Banking/financial services marketing
Preferable 5 Years experience
Be creative, detail orientated and self-motivated.
Must be fully computer literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
Good project management skills
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Manager, Member Services
Location: Nigeria
Responsibilities
Over see direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
Development and implementation of systems, KPI’s, service level agreements and process quality improvements with manager.
Manage the member services operation which includes membership, registration, and information dissemination
Ensure that all membership records, communication and product orders processed by member Service staff within required times.
Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.
Requirements
3 to 5 years experience in similar job role while a University Degree would be of advantage.
Knowledge of principles, practices and techniques of operations.
Be creative, detail orientated and self-motivated.
Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
Knowledge of systems used in the Reservation Department would be an advantage.
Good project management skills.
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Cargo Operations Manager
Location: Nigeria
Responsibilities
Develop, implement and maintain Cargo Operation Manual and quality control documentation.
Ensure safety, security and quality standards defined by regulatory authorities and company procedures.
Organize regular liaison with station managers on cargo operations issues in their stations,
Carry out quality and safety audits of Cargo
Operations
Analyze daily and weekly cargo performance.
Take necessary steps to improve performance, safety and security of cargo operations
Facilitate necessary administrative requirements to ensure smooth passage of imports/exports.
Ensure Dangerous Goods compliance is maintained in all areas
Requirements
Bachelors degree or HND in any discipline,
Certificates in Cargo Management
Proven experience as a Cargo Manager with a minimum of 5 years experience.
Extensive knowledge of Cargo Operations
Cargo Security
Aviation and Air Cargo rules and regulations
Interested and qualified candidates should send their CVs and applications to: aviationgroundoperations@arikair.com the subject of the email should be the position you are applying for
Application Deadline 6th November, 2013
Location: Nigeria
Responsibilities
Compile and manage partnership strategy plan
Partner Audit/preliminaries
Assessment of potential partners upon the basis of win win and best fit with the airlines objectives.
Source new major partnerships, at least 4 PA
Responsible for revenue targets by partner.
Responsible for the membership benefits, functional and revenue growth of international partnership marketing for the programme Implementing marketing plans with existing partners for cross marketing opportunities
Ongoing Partner Evaluation
Provide regular evaluation of the commercial benefit that is derived from the programme’s partner marketing partnerships
Prepare and implement and undertake partner evaluation guidelines
Creation and implementation of reward only partnerships
Requirements
Partnership experience gained in a service industry such as Banking/financial services marketing
Preferable 5 Years experience
Be creative, detail orientated and self-motivated.
Must be fully computer literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
Good project management skills
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Manager, Member Services
Location: Nigeria
Responsibilities
Over see direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
Development and implementation of systems, KPI’s, service level agreements and process quality improvements with manager.
Manage the member services operation which includes membership, registration, and information dissemination
Ensure that all membership records, communication and product orders processed by member Service staff within required times.
Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.
Requirements
3 to 5 years experience in similar job role while a University Degree would be of advantage.
Knowledge of principles, practices and techniques of operations.
Be creative, detail orientated and self-motivated.
Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
Knowledge of systems used in the Reservation Department would be an advantage.
Good project management skills.
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Cargo Operations Manager
Location: Nigeria
Responsibilities
Develop, implement and maintain Cargo Operation Manual and quality control documentation.
Ensure safety, security and quality standards defined by regulatory authorities and company procedures.
Organize regular liaison with station managers on cargo operations issues in their stations,
Carry out quality and safety audits of Cargo
Operations
Analyze daily and weekly cargo performance.
Take necessary steps to improve performance, safety and security of cargo operations
Facilitate necessary administrative requirements to ensure smooth passage of imports/exports.
Ensure Dangerous Goods compliance is maintained in all areas
Requirements
Bachelors degree or HND in any discipline,
Certificates in Cargo Management
Proven experience as a Cargo Manager with a minimum of 5 years experience.
Extensive knowledge of Cargo Operations
Cargo Security
Aviation and Air Cargo rules and regulations
Interested and qualified candidates should send their CVs and applications to: aviationgroundoperations@arikair.com the subject of the email should be the position you are applying for
Application Deadline 6th November, 2013
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